Shipping & Returns

Shipping

All orders are shipped via UPS or USPS with shipping costs being calculated by the weight of the item(s) purchased, the method of shipping chosen at checkout, and the destination address. For all international orders please contact East Coast Rescue Solutions for a specified shipping quote before purchasing as there may be additional custom and duty fees. These are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise and are not able to mark items as "gift". Unfortunately, we cannot ship to P.O. boxes.  

Returns

East Coast Rescue Solutions wants its customers to be completely satisfied with their purchases and shopping experience so if you are not satisfied with your purchase for any reason please contact us for a return authorization within 7 days of receiving your item. Upon review we will email you a return authorization number and further instructions. Items that are eligible for return or exchange can be returned for a merchandise credit or exchange, less all shipping fees. Return shipping is the responsibility of the customer. Please note: returns will not be accepted without prior authorization. 

*If you receive an item that is damaged or defective please notify East Coast Rescue Solutions within 24 hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping.   **If your package appears to have been damaged in transit, please take pictures of damaged outer packaging as pictures will be needed to file a claim with the shipping carrier.

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